Switching PPH providers: a practical preparation checklist.

Switching providers starts with a conversation about your current setup. Tell us which provider you use, approximately how many players you have, and what you want to carry over.

HeadCount handles migration of player accounts, balances, limits and wager history. Migration is quick; our team confirms the timing and details for your book before you move. We do not promise one fixed completion time for every migration.

Ask our team what format is needed before exporting anything. Use a secure transfer method agreed with the team rather than posting account records in a public chat.

• Player accounts and the identifiers you use.
• Balances at an agreed point in time.
• Betting and credit limits.
• The wager history you want carried over.
• Any issues or unusual account settings the team should review.

Discuss when to capture the final records, how changes after that point will be handled, and how your players will learn about the new access details. Ask how any unsettled activity should be treated; confirm the approach with both providers where necessary.

Avoid assuming that every old setting has a direct equivalent. A short review before the move can identify anything that needs special attention.

After the move, compare a selection of player accounts, balances, limits and historical records against the information you supplied. Confirm how to get support if something needs attention.

You can arrange a HeadCount demo before committing to a move. Bring your questions about agent tools and your current workflow, so the conversation covers what you actually use.